Privacy Policy

Amazing Races respects your privacy and is committed to protecting the personal information you share with us. This policy explains how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following types of personal information:

• Contact details: Name, email address, phone number, and business address.
• Company information: Organisation name, job title, and team size.
• Booking details: Event dates, locations, group sizes, and special requirements.
• Payment information: Billing details processed through our secure payment provider. We do not store credit card numbers on our servers.
• Event participation data: Photos, videos, and race results from events.
• Website usage data: IP address, browser type, pages visited, and referring URLs collected through cookies and analytics tools.
• Communication records: Emails, phone call notes, and form submissions.

2. How We Use Your Information

We use your personal information to:

• Process and manage your event booking.
• Communicate with you about your event, including confirmations, logistics, and follow-ups.
• Send you quotes, invoices, and payment receipts.
• Improve our services based on feedback and event data.
• Send occasional marketing emails about new services or offers. You can opt out at any time.
• Comply with legal obligations and resolve disputes.

We will not use your information for purposes other than those listed above without your consent.

3. Cookies and Tracking

Our website uses cookies and similar technologies to improve your browsing experience and analyse site traffic.

• Essential cookies: Required for the website to function properly.
• Analytics cookies: Help us understand how visitors use our site. We use Google Analytics, which collects anonymised usage data.
• Marketing cookies: Used to deliver relevant advertising if you've interacted with our site or content.

You can control cookie preferences through your browser settings. Disabling cookies may affect some site functionality.

4. Third Parties

We may share your personal information with the following types of third parties:

• Payment processors: To handle secure payment transactions.
• Email and CRM platforms: To manage communications and bookings.
• Analytics providers: To analyse website traffic and user behaviour.
• Event partners: Venue operators or suppliers involved in delivering your event, where necessary.

We do not sell, rent, or trade your personal information to third parties for marketing purposes. All third-party providers we work with are required to handle your data in accordance with applicable privacy laws.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. This includes:

• SSL encryption on our website and forms.
• Secure storage of digital records with access restricted to authorised personnel.
• Regular review of our data handling practices.

No method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Booking records are typically retained for 7 years for tax and legal compliance. Marketing contact details are kept until you unsubscribe or request deletion.

7. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you.
• Correct any inaccurate or out-of-date information.
• Request deletion of your personal information, subject to legal retention requirements.
• Opt out of marketing communications at any time by clicking the unsubscribe link in any email or contacting us directly.
• Lodge a complaint if you believe we've breached the Australian Privacy Principles.

To exercise any of these rights, contact us using the details below.

8. Overseas Disclosure

Some of the third-party services we use may store data on servers outside Australia. Where this occurs, we take reasonable steps to ensure those providers comply with obligations equivalent to the Australian Privacy Principles.

9. Changes to This Policy

We may update this privacy policy from time to time. The current version will always be available on this page with the "Last updated" date shown above. We encourage you to check back periodically.

10. Contact Us About Privacy

If you have questions, concerns, or complaints about how we handle your personal information, contact our privacy officer:

• Email: mick@xlevents.com.au
• Phone: 0423 301 206
• Post: Privacy Officer, Amazing Races, 1A Norfolk Blvd, Tuross Head, NSW 2537

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.